PRECONFERENCE

TUESDAY, AUGUST 8 - 9:00 a.m. – 4:00 p.m.

 

Improving Employee Performance:  How Coaching Succeeds in Human Service Organizations – Jim Mullins

Management has traditionally been defined as getting things done through others.  So, by definition, a manager is one who supervises others.  Some have responsibility for a few people in one functional group. Others, sometimes called middle managers, have responsibility for a few such groups in one department.  Executives many times have responsibility for multiple departments.  They can all be called managers because they all supervise others.   

There are as many methods of management as there are managers.  Articles, books, and courses abound teaching various management theories, skills, and techniques.  Models of management and leadership from Attitla the Hun to Shakespeare to Captain Kirk have been offered.  Military heroes, sport figures, politicians, and captains of industry have added their perspectives.  Entire divisions of major universities are solely focused on management.  

Rather than add to the above mentioned complexity, this course, Improving Employee Performance:  How Coaching Succeeds in Human Service Organizations, breaks management down to its most basic element, the interaction between a manager and her employees. 

For our purposes we define coaching as an ongoing process in which employees are both encouraged and empowered to achieve higher levels of performance.

Course content:

C = the Components of Coaching: Its Tools

O = the Objectives of Coaching: Its Targets

A = the Agreements of Coaching: Its Truths

C = the Connections of Coaching: Its Trust

H = the Harmonies of Coaching: Its Teamwork

Course design:

The course will begin with a review of the problems associated with managing people.  Coaching will be shown as a viable option to address those problems.  Next, the skills and practices of coaching will be taught.  Participants will then be invited to provide specific situations to learn how to apply COACHing dynamics.  The class will conclude with learning to contract with employees for improved work performance.